Due to the nature of our products (books and printed materials), all sales are final. We do not accept returns or offer refunds for change of mind or incorrect selection.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To report an issue, contact us at orders@slovostore.org within 7 days of delivery. To be eligible for a replacement or refund, you must provide:
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Your order number.
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Clear photos of the damaged item and the original packaging.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@slovostore.org. Once the issue is verified, we will send a replacement item at no additional cost to you.
Non-returnable items
We do not accept returns on sale items or gift cards. Items that have been opened, used, or are not in their original condition cannot be returned or refunded unless they were damaged upon arrival.
Refunds
If a replacement is not possible and a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at orders@slovostore.org.
Last updated: May 2, 2026
